Skip to content

What’s New? Quarterly Release 24.8 Tethys


Written by Callum Sinclair – Product Engineering Manager.

This article covers what’s new in our latest Quarterly release series from June 2024 to August 2024. Read the release notes here.

Comet 24.8.0 Tethys

We’re very pleased to announce our latest Quarterly release series – Comet 24.8 Tethys. This is the the latest entry in our quarterly rollup series, that branches off from our main rolling Voyager development into a fixed target for you to qualify and build your service offering upon.

Tethys is a moon of Saturn and is named after the Titan from Greek mythology. The best photos and scientific data about Tethys come from the 2015 visit by the Cassini spacecraft, named after Giovanni Cassini who discovered Tethys in the 1680s. Tethys was thought to be the closest moon to Saturn for 100 years, until Mimas and Enceladus were discovered in the 1780s, pushing Tethys out to third place. Tethys’ orbit is still close enough to Saturn that it passes right through Saturn’s magnetosphere. On Earth this would make for a dazzling aurora, but Saturn’s auroras are only visible in UV light.

Tethys is a lot smaller than our own moon, at only 1% of the mass, and it seems to be almost entirely made of water ice. The nearby moon Enceladus has geysers that spray ice out into space, and this tends to create a thin ring around Saturn of ice particles. Tethys orbits right through this area and is sandblasted by these ice particles, making Tethys extremely shiny and and reflective.

As for the software, Comet 24.8.0 Tethys brings 7 new features and 25 enhancements, including support for advanced Windows metadata; granular restore from Linux filesystems; additional retry features; the ability to bulk convert from Storage Role to direct-to-cloud storage; and much more.

The full set of changes can be found in the release notes.

Webinar announcement

If you’d prefer to watch rather than read, we’re hosting a webinar to discuss this new quarterly release and all the new changes. Please register before we go live on Tuesday 10 September (4pm EDT / 1pm PDT) to catch up on all the latest Comet news with Comet’s CTO, Mason and Product Engineering Manager, Callum. As usual, there will be time for a live question-and-answer session at the end of the presentation.

As well as that, we have many more videos available on our website, including guides on getting started with Comet, individual features, demonstrations with our technology partners, and webinars for previous quarterly software releases.

Configurable Retries For Failed Backup Jobs

When a backup fails, it can lead to manual interventions or escalations to your technical team. Both of these are time consuming and frustrating when they occur. To prevent this, Comet retries 1000s of times during a backup to make sure it succeeds. Comet does this by retrying S3 APIs to make sure uploads and downloads succeed, as well as retrying any network errors that we determine as retryable.

Even though Comet has 1000s of retries within a backup, errors that can cause a backup to fail are inevitable. This can be from many various and often external factors such as service disruptions or hardware failures. When a backup fails due to these errors, often restarting the backup will succeed.

Our new Configurable Retries feature allows you to configure how many times a backup should attempt to retry when an error occurs, and how long it should wait to retry the job again. When this feature is configured, Comet will not mark a backup job as failed if it going to retry again later. Instead it will be marked as “Running (retry)” so you are able to see that Comet is still trying to get a successful backup.

It is important to note, that when Comet retries a job using this feature it needs to rescan all of the data in the Protected Item again. This is because it starts the job again from scratch. This does not mean all of your data will be uploaded again as Comet makes use of client-side deduplication and compression. This means that only the changes that weren’t uploaded in previous attempts will be uploaded to the Storage Vault.

You can configure the new retry feature in two different ways. The first is by policy. You are able to configure per policy how long Comet should wait after a bacukup job fails, as well as how many times Comet will retry a failing backup job before it reports the error status. When a user has this policy applied, all Protected Items configured for this user will have the new retry feature applied.

You can also configure this feature per Protected Item. This provides you with a lot of flexibility as you can select Protected Items you would like to retry, rather than applying it to all Protected Items configured for a user.

To do this, you will see a new option on the Protected Item Schedule

Overall, this is a great new addition to Comet as it allows our MSPs to have Protected Items dynamically retry when an error occurs. This will help reduce the number of escalations to technical teams for intermittent issues.

Restore Windows Disk Image Backups From Linux

In Comet 24.8 Tethys, Comet users will be able to restore Windows Disk Image backups directly from a Linux device. This makes cross-platform data recovery a lot easier as you no longer need a Windows device to restore Windows Disk Image backups.

To restore Windows Disk Image backups from Linux, you can use the Comet Backup desktop app or the Comet Server web interface. Because the Disk Image backup will have been performed by another device, you will need to login to the Linux device using the same username and password as the Windows device. This will allow you to restore Protected Items from other devices. The examples below are from the Comet Backup desktop app running on Ubuntu.

Once you have selected the Windows Disk Image Protected Item you would like to restore from you have four different methods to recover the files. These are restore to physical device(s), restore as virtual disk files, granular restore and restore as VMware virtual disks.

Restoring to physical device(s) allows you to write the data directly to a physical or virtual drive that is connected to the Linux device. You can then use the drive to boot the restored Windows device.

Restoring as virtual disk files allows you to create a VMDK file that contains all of the restored data. You can then load the VMDK into your preferred hypervisor such as VMware ESXi to boot the restored Windows device.

Granular restore allows you to recover a selection of Files and Folders without having to restore or boot the whole disk. This is great if you just need to grab a couple of important files quickly without having to restore the entire Windows device.

Restoring as a VMware virtual disk is similar to our virtual disk restore mode, except it converts the VMDK into a format that is bootable by VMware without any other steps required.

Each of these options provide you with flexibility to recover data from our Windows Disk Image Protected Item, whether it’s the entire device, or just a couple of urgent files you need to grab.

Linux Based USB Recovery Media For Windows Disk Image Backups

We are excited to introduce a new Linux based recovery media to restore Windows Disk Image Protected Items. Prior to Comet 24.8 Tethys, creating USB recovery media relied heavily relied on Windows to create a small ISO with Comet pre-installed to restore Disk Image backups.

The Windows based recovery environments relied on WinRE (Windows Recovery Environment) or Windows To Go to be installed on the device creating the recovery media. This meant for distributions of Windows where WinRE or Windows To Go is not available, it is not possible to create USB recovery media for Comet.

In Comet 24.8 Tethys, you will now be able to create a Linux based recovery environment. The process uses Docker to create a Debian based ISO with Comet pre-installed. This works well with our new Windows Disk Image backup restore capabilities from Linux announced above.

To create a Linux based recovery image, click “Create Recovery Media” on the Comet Backup desktop app. If the device also has Docker installed, you will see the new Linux ISO option becomes available.

Once the recovery image has been created, simply image it to a USB device. You will then be able to select it as a bootable device.

Once the recovery media has booted on the device, you will automatically be logged in and shown the pre-installed Comet Backup desktop app.

Automatic Storage Vault Locking Cleanup

Sharing a Storage Vault is a fantastic way to reduce storage costs as Comet is able to deduplicate data across all devices that share a vault. This means, we only need to store one copy of the same file that exists on all devices. To ensure data is safe at all times, Comet uses Storage Vault locking to ensure one device doesn’t remove essential data that another device was using.

If a PC shuts down unexpectedly such as if a laptop runs out of battery, Comet may leave a Storage Vault locked. This prevents other Comet devices that share the same vault from working, as when a Storage Vault is locked it means a device is running a data sensitive operation. One such operation is a retention pass.

Comet attempts to clean up Storage Vault locks, but this only happens when a new backup job runs. To improve how frequent backup jobs fail due to Storage Vaults being locked, Comet will now automatically remove vault locks when a devices wakes from sleep or when it boots.

This is a great improvement for our customers who have multiple devices sharing the same Storage Vault.

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

24.6.8 Voyager released

Changes compared to 24.6.7

Enhancements

  • Disabled selecting Hyper-V ‘All VM Snapshots’ mode on operating systems where it is not supported

Bug Fixes

  • Fixed an issue preventing individual files to be selected during the granular restore process on the Comet Backup desktop app
  • Fixed a cosmetic issue with translations not applying for some detailed error messages

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

24.6.7 Voyager released

Changes compared to 24.6.6

New Features

  • Added SMB Storage Vault option to the Comet Server Service Manager first use wizard

Bug Fixes

  • Fixed an issue with Microsoft 365 listing that caused processing to fail when SharePoint Sites are locked
  • Fixed an issue with operating system information being incomplete for Windows devices
  • Fixed an issue causing certain Gradient PSA failures to retry for an unnecessarily long time

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

24.6.6 ‘Voyager’ released

Changes compared to 24.6.5

New Features

  • Added an option to have failed backup jobs retry after a configurable period of time
  • Added ability to bulk convert Storage Vaults created with S3-backed Storage Role templates to direct S3 Storage Vaults
  • Added support for restoring a Windows Disk Image backup from a Linux device
  • Added a Linux ISO option when using the Create Recovery Media feature

Enhancements

  • Added an automatic clean up of stale Storage Vault locks immediately when a device reboots, or wakes from sleep
  • Added support for custom prefix directories for IAM-compatible Storage Template providers
  • Added an explanation tooltip for unavailable features in the Create Recovery Media dialog in the Comet Backup desktop app
  • Added safeguards to ensure the Hyper-V Protected Item “Latest VM state” mode is only used with supported Windows versions, in the Comet Server web interface and the Comet Backup desktop app
  • Improved the performance of evaluating the “if last job was missed” schedule option

Bug Fixes

  • Fixed an issue when restoring Disk Image Protected Items to VMware virtual disk files with ZERO extents present
  • Fixed an issue with “Converting PfxData: pkcs12: unknown attribute” error messages when Comet Server uses some types of SSL certificate
  • Fixed an issue with unclear error messages when running a Hyper-V Protected Item using “Latest VM state” mode on unsupported Windows versions
  • Fixed an issue with the Comet Backup desktop app not allowing you to create an IDrive Storage Vault with a bucket name that is five characters long
  • Fixed an issue with the Create Recovery Media dialog not allowing moving to the next page when manually typing a path to create an ISO file
  • Fixed a cosmetic issue with misleading appearance of the Create Recovery Media dialog if the image generation failed

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

July 2024: What’s New?

Written by Callum Sinclair – Product Engineering Manager. 

“What’s New?” is a series of blog posts covering recent changes to Comet in more detail. This article covers the latest changes in Comet Voyager over July 2024.

There were six Comet releases during July – four in the Voyager release series, plus two updates for our Enceladus release series.

We’ve landed a few large and exciting features:

Back Up and Restore Advanced NTFS Features

The NTFS filesystem on Windows supports many advanced features. One feature is its advanced permission and ACL support, allowing control over which Windows user accounts have access to read or access certain files. Another special NTFS feature is Alternate Data Streams (ADS), which allow the file’s main content to be accompanied by entirely different data streams.

In Comet version 24.6.2 or later, we have added a new option “Back up extra system permissions and attributes” to configure for File & Folder Protected Items.

When the new option is selected, Comet will back up the following additional NTFS data:

  • Attributes (system, hidden, integrity)
  • Alternate Data Streams (ADS)
  • Extended Attributes (EA)
  • Full Windows permissions (SACL / DACL)

The extra permissions and attributes are preserved for files and directories. When the file or directory is restored from a Windows device, the permissions and attributes will be re-applied. If the restore takes place on a non-Windows device, the extra information will not be available.

Protecting Alternate Data Streams on Windows devices is vital for maintaining data integrity, application functionality and security. You can now easily include these important attributes in your backups, ensuring a robust and secure backup strategy.

Granular Restore for FAT32, EXT4, and XFS filesystems

Granular Restore enables the recovery of individual files and folders from within a virtual disk image, without having to restore the entire disk.

As part of Comet 24.6.3, we have improved our Granular Restore feature to work with FAT32, EXT4, and XFS filesystems. For partners protecting Linux based Virtual Machines using our Hyper-V or VMware Protected Items, you will be able to recover individual files and folders without needing to restore the entire VM. To make use of this feature, all you need to do is upgrade to Comet version 24.6.3 or later.

This means you are able to recover data faster, reducing downtime and enhancing productivity.

Improved retries for S3 Storage Vaults Downloads

Networking related errors are an inevitable part of downloading data from a S3 Storage Vault. Previously, when downloading data from an S3 Storage Vault, Comet would attempt up to 10 retries to successfully download the data. However, each time an error occurs, the process has to start over from the beginning. This is particularly problematic for Comet’s index files, which can become quite large.

If Comet is unable to successfully download the index files, it is unable to start the back up job. This is because the index files are a critical part of how Comet backs up data to Storage Vaults.

With Comet 24.6.2, we have improved downloads from S3 Storage Vaults to dynamically restart from where they left off, instead of starting over from the beginning. This means that when an error occurs, Comet can resume the download from the point where the interruption happened. This reduces the amount of data that needs to be re-downloaded and improves the overall reliability of Comet when backing up to a S3 Storage Vault.

Notice: Windows System Backup Protected Item Deprecation

Our Windows System Backup Protected Item is being deprecated. Before we added our Disk Image Protected Item, Windows System Backup Protected Item was a great way to backup and restore entire Windows disks. However, it required spool space (temporary storage) to be able to perform this backup. This means for a 500GB disk, Comet requires an additional 500GB of free space for this Protected Item to work.

As part of our deprecation process for our Windows System Backup Protected Item, upon upgrading to Comet 24.6.3 or later, back up jobs for this Protected Item will now finish with a warning status. Please convert these Protected Items to Disk Image Protected Items before this option is removed from Comet in November (Comet Release 24.11).

We’re committed to continuously improving our services and look forward to delivering even more enhancements in the future. Thank you for your continued support!

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

24.6.5 Voyager released

Changes compared to 24.6.4 

Bug Fixes

  • Fixed an issue with the Users list page in the Comet Server web interface being reverse sorted by default
  • Fixed an issue with the Settings and Admin Account pages failing to render for an admin user in the Comet Server web interface
  • Fixed an issue with Comet Server config files being updated with an invalid Admin Organization
  • Fixed a crash when loading the Comet Server web interface on a Comet Server with Auth Role disabled

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

24.6.4 Voyager released

Changes compared to 24.6.3

Enhancements

  • Added a new log message to backups that indicates that all pre-job steps are complete and backup work has begun

Bug Fixes

  • Fixed an issue for Hyper-V Protected Items that caused the error message “Incorrect Function” to occur when backing up guest VMs
  • Fixed an issue for Microsoft 365 Protected Items that caused the error message “invalid character ‘S’ looking for beginning of value” to be returned during listing of accounts
  • Fixed an issue with the Comet Backup desktop app and Comet Server changing device ID unexpectedly when SSH host keys are changed on Linux
  • Fixed an issue with backups not getting skipped even if “Skip if already running” is set when there are simultaneous backup jobs running
  • Fixed an issue with “warning 6001” error messages outputted in the Comet Server server log when generating a custom codesigned Windows client installer
  • Fixed an issue where backup jobs could complete successfully when a previous retention pass failed due to retention pass failures not being recorded properly
  • Fixed an issue with the Comet Backup desktop app crashing when a user browses a target directory using the web interface
  • Fixed an issue with Constellation Role where buckets with Object Lock enabled were not deleted
  • Fixed an issue with Hyper-V Changed Block Tracking falling back to full scans

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Meet the Team – Leading Comet Backup with General Manager, Josh Flores

Written by Michelle Wong – Marketing Specialist

We sat down for a chat with Josh Flores, our General Manager who has been with the company since before the launch of Comet Backup in 2017. This piece has been lightly edited for length and clarity.

What is your role and how long have you been at Comet?

I’m the General Manager and I’ve been at the company for about 10 years, before Comet became Comet. I have done pretty much every job here at Comet, apart from coding.

Tell us about when you first started working with this leadership team.

I first joined the company when it was Nexus Data Backup, a large backup provider for medical centers, law firms, and other businesses across New Zealand.

A few years later, we sold that backup MSP side of the business. During this time, we had developed our own internal tool, called MyClient, for monitoring all the backup solutions we were using.

Then after a number of years, we launched Comet Backup based on our experience running those earlier businesses.

How did the team decide to develop Comet as a backup solution?

Running MyClient was interesting because we were the integration tool for all of these other backup products. We interacted with the MSPs that were using our tool to manage their backup solutions and we heard a lot from the MSPs about the tools they liked and didn’t like.

We also heard from the MSPs about what they wanted in backup software, but they couldn’t necessarily find. We were getting to the point that the MSPs were asking us to custom build features in MyClient to cover the gap in that functionality that they wanted in their backup software.

Since we were already doing some backup development, we explored the idea of building our own backup solution. That’s when we went through the process of R&D. After beta testing and development, we launched Comet in February 2017.

What excites you most about Comet?

Every day there’s something new. There’s always new types of customers, new advancement in the technology. Since the early days, our team has grown dramatically. We now have a customer base spanning 120 countries, and vendor relationships around the world. Every quarter, we’re expanding in really exciting ways.

How would you describe the team culture at Comet?

It’s amazing. We have a very dedicated team that are really interested in the company, in our customers, and what they’re doing. And that passion is contagious.

We also have a very diverse and international team, people from different industries and different cultures. All of that adds to the amazing team culture Comet. Work is always fun when you enjoy the people you work with.

How have you maintained the team culture as the company has grown?

We’re selective in our hiring process to prioritize ensuring people will be a great cultural fit. Occasionally, we’ve interviewed candidates who have an outstanding technical skillset, but they would have altered the team dynamic and we’ve passed on those opportunities.

I’d rather hire someone who’s hard working, eager to learn and has a positive attitude and train them up a bit. It’s incredibly important to me to nurture and protect the team environment we’ve built.

How does Comet support the culture of both the remote and office based teams?

Comet has a hybrid working model with a few days in the office and a few days where team members can work from home. We also have some team members who are fully remote.

We try and do absolutely everything we can do to ensure that if you’re remote, you still feel like one of the team. On Slack we have our weekly virtual coffee catchups. We really encourage people to talk, not just about work all day, but also to connect on a personal level because that makes spending time together so much more meaningful.

We have different Slack channels like the pets channel, food channel, games channel. People often share photos of their holidays. Stuff like that. It keeps things fun.

We also have CometCon twice a year where we get everyone together for a week for our internal company conference to connect and hang out in person.

Tell us more about CometCon.

CometCon is an opportunity for us come together to collaborate and connect in person. Teams that don’t work as closely on a daily basis will lead sessions where the whole company gathers to brainstorm and learn from one another.

A recent example of this is our marketing department did workshop on our website. And developers who normally wouldn’t give input on that area of the business had a say in the process.

Everyone is encouraged to share their opinions, to critique how we do things, to offer up new ideas. Anyone, at any level, can propose and give one of the scheduled talks on a topic they think would be useful to the company.

It’s also a chance to have some fun together. The social events and the food is always a highlight during the week, especially the taco truck. We spend a lot of time focusing on building the product, but it’s also really important for us to have balance and have fun.

What are some of your interests and hobbies outside of work?

In my free time I really like to chill out – I’m into movies, I do a lot of reading, going to the pub, walking the dogs. I’m also really into cooking and trying new stuff, like barbecuing.

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

24.6.3 Voyager released

Changes compared to 24.6.2

  • The Windows System Backup Protected Item is being deprecated. Windows System Backup Protected Items will still successfully backup, but will show a Warning notice on completion

New Features

  • Added support for granular restore from FAT32, EXT4, and XFS filesystems

Enhancements

  • Added support for Gen 1 VHD virtual disk for Hyper-V Protected Items when using the Hyper-V Latest VM State mode. VHD virtual disks will be stored in a VHDX format
  • Improved performance for granular restore of NTFS filesystems with complex or deep directory structures
  • Improved the speed of retention passes by using cached information to estimate the size of data that is in a Storage Vault
  • Improved Hyper-V Latest VM State (Changed Block Tracking) to respect the user’s configured Hyper-V checkpoint settings on a per-VM basis instead of always attempting to take Production checkpoints

Bug Fixes

  • Fixed an issue causing Comet to fail to provision Object Lock buckets when using an Impossible Cloud (Object Lock) storage template
  • Fixed an issue on the Comet Server web interface that showed the About this Cluster menu for admins who had the “Prevent viewing and editing server settings” policy permission applied
  • Fixed an issue with loading SSL certificates in Comet Server if a PFX file uses the SHA256 algorithm
  • Fixed an issue with loading SSL certificates in Comet Server if a PFX file orders private keys after certificates
  • Fixed an issue with not allowing “All items” for granular restore in the Comet Backup desktop app
  • Fixed an issue with the Syncro integration preventing backup job warnings and errors from being raised as an RMM Alert

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

24.5.3 Enceladus released

Changes compared to 24.5.2

Bug Fixes

  • Fixed an issue where deleted files in a versioned S3 bucket would get undeleted if errors occurred when listing files during a retention pass
  • Fixed an issue causing Comet Server to crash when a missed backup job is generated from devices with unrecognized timezones
  • Fixed an issue causing Comet Server to crash when attempting to download a DSM 6/7 client installer when Comet Server was installed using the Linux (other) installer
  • Fixed an issue where some NTFS volumes could not be recognised as NTFS partitions leading to browsing failure at the time of restore
  • Fixed an issue with retention passes on Storage Vaults without Object Lock showing Object Lock specific errors instead of the real retention pass error
  • Fixed a Microsoft 365 listing issue where default permissions were receiving 403s from retrieving Site information
  • Fixed an issue causing Comet to fail to provision Object Lock buckets from Impossible Cloud storage templates

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.