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24.3.8 Voyager released

Changes compared to 24.3.7

Enhancements

  • Added configuration to the Comet Server to set the maximum number of CPU cores that are allowed to be used when generating new builds of the Comet Backup client software
  • Added a new environment variable (COMETD_TMPDIR) to allow configuration of the temp directory used by the Comet Server when running in Linux

Bug Fixes

  • Fixed an issue which caused the SEVT_TENANT_UPDATED event to emit the tenant name instead of the tenant ID
  • Fixed an issue where the “Open Folder” button was not visible in the Comet Backup desktop app after a restore job had completed
  • Fixed an issue where the “Open Folder” button in the Comet Backup desktop app failed to open a file browser at the location of the restored files for UNC paths
  • Fixed an issue where S3 backups showed a Object Lock error about enabling Versioning on the S3 bucket instead of the real failure
  • Fixed an issue where audit logs would not be pruned if Authentication Role was set to keep logs indefinitely
  • Fixed an issue where setting “If the last job was Missed” on a schedule triggered extra backup jobs if the device’s live connection dropped while the scheduled job was still running

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Syncro Integration Announcement

We’re pleased to announce the Syncro integration with Comet is now available. This has been a popular feature request and we are pleased that partners can now monitor their backups through Syncro’s RMM platform.

Who Is Syncro?

Syncro – Helps you scale your MSP buisness with efficiency and ease.

Transform how you manage customers and your business with RMM, PSA and remote access in a single platform. The streamlined workflow allows you to focus your time and energy on what you’re an expert in – providing solutions for your clients.

How The Syncro Integration Works

With the Syncro integration, you can access RMM alerts in Syncro’s platform when a Comet backup job fails or doesn’t run. This allows you to see your alerts in one place, rather than logging into Comet, and troubleshoot before you lose any business critical data.

If you are interested in configuring this integration, you can read our guide here.

What To Expect

When a backup job fails, a new RMM alerts will be created. You can see this on the Open RMM Alerts page in Syncro. An example of how this will look is:

If the failure is due to an intermittent issue, Comet will clear the alert when the backup job succeeds again.

This means you no longer have to login to your Comet Server to check if backup jobs are running successfully or not.

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

24.3.7 Voyager released

Changes compared to 24.3.6

New Features

  • Added support for selecting Windows drives by drive letter when configuring a Disk Image Protected Item

Enhancements

  • Added a label in the Comet Server web interface and the Comet Backup desktop app to distinguish if Protected Items are enforced via the policy
  • Added the ability to convert Windows System Backup Protected Items to Disk Image Protected Items via the Users tab and Bulk Actions dropdown in the Comet Server web interface
  • Improved Microsoft 365 Drive downloads by adding configurable account concurrency and adding concurrency to single file downloads

Bug Fixes

  • Fixed an issue with default Protected Items, allowing edit and delete options when the configured policy doesn’t strictly enforce it
  • Fixed an issue with the Comet Backup desktop app deleting DeviceIdentificationEntropy and DeviceIdentificationHardwareIDOverride registry keys when uninstalled
  • Fixed an issue causing a deadlock when too many requests to a Storage Vault fail during decompression in a single job
  • Fixed an issue causing restores to panic when Comet fails to load a directory included in the files being restored
  • Fixed an issue with some search results not appearing when multiple partial matches exist in the Comet Server web interface
  • Fixed an issue with search results not appearing for results with non-ASCII characters in the Comet Server web interface
  • Fixed an issue allowing search invocation underneath an active dialog in the Comet Server web interface
  • Fixed an issue causing Comet Server to segfault when starting on Linux
  • Fixed an issue causing clients running on Windows Server 2008R2 and Windows 7 to lose their live connection and become unable to be remotely upgraded after a Comet Server upgrade

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

April 2024: What’s New?

Written by Callum Sinclair – Product Engineering Manager

What’s New? is a series of blog posts covering recent changes to Comet in more detail. This article covers the latest changes in Comet over April 2024.

There were three Comet releases during April – two in the Voyager release series, plus one update for our Mimas release series.

We’ve landed a few large and exciting features this April:

Hyper-V CBT (Changed Block Tracking)

Hyper-V CBT is now available in our Voyager series. Hyper-V CBT performs efficient backups of Hyper-V Virtual Machines by only reading blocks of a virtual disk that have changed since the last backup job. This means Comet only needs to upload the data that has changed inside the VM without having to read and upload every byte.

You will find two new Hyper-V Backup Mode types when setting up a Hyper-V Protected Item. These are Latest VM State (Changed Block Tracking) and Latest VM State (Standard). You can read more about what these new modes do in our documentation here

Under the hood our two new Hyper-V Backup Mode types use WMI (Windows Management Instrumentation) and RCT (Windows Resilient Change Tracking) to perform the backup. This is a completely new way for Comet to backup Hyper-V VMs as our old implementation used Windows VSS (Windows Volume Shadow Copy Service).

New Hyper-V Backup Option One: Changed Block Tracking using WMI and RCT

New Hyper-V Backup Option One: Hyper-V Backup using WMI

Hyper-V Changed Block Tracking Using

This enhancement improves our Hyper-V backup offering, ensuring faster backups of your Virtual Machines while also needing to upload less data.

Impossible Cloud Storage Templates

We’re pleased to announce that Impossible Cloud is now available as a built-in Storage Template in our Voyager series. If you enter top-level credentials into the Storage Template, Comet can use them to provision private buckets with separate credentials for each user, allowing seamless direct-to-cloud backup.

Impossible Cloud IAM Storage Template

Impossible Cloud IAM Storage Template with Object Lock

Impossible Cloud Partner API Storage Template

As a quick reminder – when using the Storage Templates, it’s likely you’ll want to configure cleanup for cloud buckets that are no longer being used by any user account. Comet’s solution for this problem is called Constellation Role, and it’s available from the settings page of your Comet Server. In Constellation, you can enter the same credentials for it to search through. When a Constellation report runs, it finds all your buckets; checks all the user accounts; cross-references the users’ Storage Vaults with the available buckets; and deletes any discovered buckets that are not in use by any user account.

Constellation Role is designed to scale up to clusters of multiple Comet Servers, with any mix of server replication, Storage Role, or direct-to-cloud buckets created by the Storage Template feature. You should have exactly one Constellation Role server amongst your entire cluster of Comet Servers.

Comet-Hosted Single Sign On

Users can now sign into Comet-Hosted servers using their account.cometbackup.com accounts. This feature simplifies access to Comet-Hosted servers, allowing users to utilize their existing Comet Backup account credentials for authentication. To enhance security, users are encouraged to set up two-factor authentication (2FA) on account.cometbackup.com.

This feature has already been enabled, and will be used the next time you click the login button from the My Services page on account.cometbackup.com.

In addition, once you have clicked the login button on the My Services page you will notice the new “Login with Comet Account Portal” button appear on the login screen of your Comet-Hosted server. This button will only appear on browsers where you have clicked the My Services login button before. We have done this to ensure we don’t break any rebranding you have configured by showing a big “Login with Comet Account Portal” button.

Comet-Hosted London Region Now Available

We are pleased to announce that Comet-Hosted is now available to be hosted in the London region. Comet users now have the choice of four geographically diverse locations to choose from when selecting where their Comet-Hosted server should be located.

Continued Comet Improvements

Throughout April, we rolled out over twenty fixes and enhancements aimed at improving the overall quality and performance of Comet. These updates underline our commitment to providing a reliable and efficient backup solution for our users.

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

24.3.6 Voyager released

Changes compared to 24.3.5

Enhancements

  • Added the ability to configure SQL timeouts for MSSQL restores
  • Improved error message output for when a Hyper-V backup fails due to Hyper-V not being installed on the endpoint
  • Added additional threading to single file downloads from Microsoft 365, and added retry logic for when the download URL has expired. Expired URLs can cause 401 errors.

Bug Fixes

  • Fixed an issue causing a crash when data from multiple disks is selected for restore during granular restore workflows
  • Fixed an issue causing logins requiring 2FA to fail on the Comet Server web interface
  • Fixed an issue with the Comet Server web interface settings page to crash when a tenant has been deleted

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Meet the Team – Driving Innovation with Product Engineering Manager, Callum Sinclair

We sat down for a chat with Callum Sinclair, our Product Engineering Manager who has been with the company since January 2023. This piece has been lightly edited for length and clarity.

What is your role at Comet?

I started at Comet as the Development Team Leader, and was promoted into the Product Engineering Manager role earlier this year.

As the Dev Team Leader, I was looking after the entire development department; scoping and managing work for both dev teams, and promoting a culture of quality and growth so that our team is constantly upskilling to better serve our customers’ needs.

Now my role as Product Engineering Manager has grown to also include setting the direction that Comet takes as a product and laying out our product roadmap.

What does your day-to-day look like?

It changes every week depending on what we’ve got going on. That’s what keeps the job exciting.

A lot of it is communicating with internal and external stakeholders about what we’re planning to do. One of the most important parts of my role is speaking directly with our customers, distributors and integration partners to hear their needs and figure out how we can address them.

Then I gather all that information into a cohesive vision and work with the development team to scope and action upcoming work.

What attracted you to work at Comet?

I was looking to take the next step in my career and Comet provided me the opportunity to go from a senior software engineer into a leadership role, which was the opportunity I was looking for. It’s been awesome.

What is your favorite thing about working at Comet?

The freedom and autonomy to have an impact and make changes that elevate the team and the way we do things. There isn’t a culture of, “you must do it this way”.

The opportunity to grow is incredible. Sometimes that involves mistakes or missteps, but I’ve learned a lot, and continue to improve. I think that is reflected in the product we make. We’re always pushing ourselves to be better, which results in a product that’s constantly improving.

How would you describe the team culture?

It’s awesome – everyone supports each other, which is amazing. You can always speak up, ask questions and ask for help. Everyone’s here to support each other. One of the strongest things we have at Comet is how well we work with each other.

It’s a very open culture, so you always feel included, you’re never shut out of decisions and you’re always kept in the loop. We encourage everyone to give input, even if it’s not their department or their project. Anyone can voice an opinion or raise an issue. Which makes for a great work environment.

What is the learning and development like at Comet?

You are learning all the time. I don’t think there’s ever been a day where I haven’t been like, “Oh, that’s new.” Or, “That’s something cool.”

We’re constantly picking up new tech and have the opportunity to work on new things.

That is also reflected in our development work. You’re always getting pushed into new areas, you get to work on your code bases, new products, new features. We also push people to do additional training in areas that we think will be of value to them in the future. So there’s plenty of chances to grow and to learn.

What keeps you passionate about moving forward in the industry?

I’m passionate about building a high quality backup product that fits the needs of organizations across many different industries. I’m excited that we have the opportunity to be innovative and refine our ideas.

What advice would you give to someone who wants to get into the tech industry?

There’s a lot of ways to get into the industry, and I think it really just starts with being passionate in anything related to tech.

You can go the traditional ways through university or higher education taking courses like computer science or software engineering. That gives you great exposure to the different fields and domains within the tech industry.

Another way is just getting involved and writing your own code. I think it comes down to what you’re passionate about and following what interests you.

Where did your passion for tech start?

My earliest memory of tech is probably playing Age of Empires II on an old school Windows XP, that got me interest in computers in general.

From there I started doing programming courses in high school and in college, which led to being interested in studying computer science. The more I learned, the more interested I got because there is so much to learn and tech is evolving so quickly. There’s so many areas you can get into.

If you could have any tech superpower, what would it be?

The first that came to mind would be the ability to instantly write code in different languages. I know about four coding languages at this point and I’d love to learn more, but don’t have the time. Being able to natively pick it up and jump in between code bases would be awesome.

Also, being able to spot code issues would be another one. But then again some of the fun of coding is spending the hours to find the bug, finally understanding it, and then fixing it. So having that superpower might be cheating the process a little bit.

What do you like about living in Christchurch?

I like biking as my mode of transport, so it’s fantastic that it’s flat in Christchurch. It’s also really convenient to get to most outdoor activities. Christchurch is close to the mountains and also has nice beaches nearby. Being on the South Island, we have easy access to do weekend trips to amazing destinations like Wanaka and Queenstown.

What are some of your interests and hobbies?

I used to swim competitively, and I still spend some time training in the pool. I’m also a big fan of F1 racing now. Another hobby is trying out new foods, cooking different cuisines, and trying the adventurous options at restaurants.

We know everyone at Comet loves food. What are your top three restaurants in Christchurch?

At the moment, I’m a big fan of the barbecue restaurants. There’s Beers down the road from the office, and an all you can eat Brazilian BBQ place in Papanui. And I like El Quincho, the Argentinian BBQ place at Riverside Market.

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

24.3.5 Voyager released

Changes compared to 24.3.4

Enhancements

  • Added retrying for intermittent errors that occur when restoring data to UNC paths

Bug Fixes

  • Fixed sorting of logs on the Server Logs page on the Comet Server web interface
  • Fixed an issue which caused the user detail page to fail to load for usernames with certain lengths in the Comet Server web interface
  • Fixed an issue where the Comet Server web interface failed to remember column selections for usernames containing an @ symbol
  • Fixed an issue with missing hints for valid usernames in the Comet Server web interface
  • Fixed a cosmetic issue with missing or misplaced loading animations in the Comet Server web interface
  • Fixed an issue with remote-controlled restores from the Comet Server web interface being unable to write to user home directories
  • Fixed an issue with backup job progress bars being left below 100% after the job completed
  • Fixed an issue with searching for items in Office 365 backup snapshots
  • Fixed an issue with unusable content when attempting to restore EFS-encrypted files to an archive
  • Fixed an issue with failing to restore directory timestamps
  • Fixed a cosmetic issue with EFS-encrypted files appearing as directories in the Comet Server web interface

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

24.2.3 Mimas released

Changes compared to 24.2.2

Bug Fixes

  • Fixed an issue with being unable to load a user with an “@” in the username in the Comet Server web interface
  • Fixed an issue with “Test Connection” on VMware Protected Items not working when logged in as a normal user

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

24.3.4 Voyager released

Changes compared to 24.3.3

New Features

  • Added Impossible Cloud as a Storage Template provider
  • Added new “Latest VM State (Changed Block Tracking)” option for Hyper-V for improved backup performance

Enhancements

  • Added “days” as a unit to the Object Lock settings field when configuring a Storage Vault with Object Lock in the Comet Server web interface
  • Improved load performance of Server Logs page on the Comet Server web interface

Bug Fixes

  • Fixed an issue with being unable to load a user with an “@” in the username in the Comet Server web interface
  • Fixed an issue with “Test Connection” on VMware Protected Items not working when logged in as a normal user
  • Fixed an issue with some spanned storage targets being absent from the dashboard Storage widget in the Comet Server web interface
  • Fixed an issue with exposing S3-compatible hostnames during an early connection phase in the job logs

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.

24.2.2 Mimas released

Changes compared to 24.2.1

Bug Fixes

  • Fixed an issue causing unexpected entries to appear in the snapshot browser and the subsequent restore to fail when restoring from a Hyper-V snapshot using the Comet Server web interface if a VHDX file appears at the root of the snapshot
  • Fixed an issue causing no default restore type to be selected in the restore dialog of the Comet Server web interface for Hyper-V and VMware restores
  • Fixed an issue causing “undefined” to appear in the breadcrumb in the snapshot browser when restoring from a Disk Image/Hyper-V/VMware snapshot using the Comet Server web interface
  • Fixed an issue with tenant email reporting when using the test button as a top-level admin in the Comet Server web interface. The test email is now correctly filtered to the expected tenant
  • Fixed an issue with the Protected Items table in the Users page on the Comet Server web interface where it was not possible to run a backup from any page other than the first page
  • Fixed an issue when backing up a VMware virtual disk on a vSAN datastore
  • Fixed an issue with user email reporting not being enabled by default
  • Fixed an issue with restore jobs under reporting the Downloaded size
  • Fixed an issue with the Comet Server web interface failing to display the users page
  • Fixed an issue with Comet Server stalling user profile operations if there is a high load of live connected devices

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.