In response to the vulnerability tagged as   CVE-2021-44228, known as “Log4Shell”, from Artica PFMS we confirm that Pandora FMS does not use this Apache log component and therefore it is not affected.

Discovered by the Alibaba security team, the problem refers to a case of remote execution of unauthenticated code (RCE) in any application that uses this open source utility and affects unpatched versions, from Apache Log4j 2.0-beta9 up to 2.14. 1.

It is true that if we used it, we would be compromised, but fortunately it is a dependency that is not necessary for the operation of our product.

In turn, we must also state that the Elasticsearch component for the log collection feature is potentially affected by CVE-2021-44228.

Recommended solution

There is, however, a solution recommended by the Elasticsearch developers:

1) You can upgrade to a JDK later than 8 to achieve at least partial mitigation.

2) Follow the Elasticsearch instructions from the developer and upgrade to Elasticsearch 6.8.21. or 7,16,1 superior.

Additional solution

In case you can’t update your version here we show you an additional method to solve the same problem:

• Disable formatMessageLookup as follows:

1. Stop the Elasticsearch service.
2. Add -Dlog4j2.formatMsgNoLookups = true to the log4j part of /etc/elasticsearch/jvm.options
3. Restart the Elasticsearch service.

In the event of any other eventuality we will keep you informed.

Most of us have visited a hotel at some point in our lives. We arrive at reception, if we request a room, they give us a key; if we are going to visit a guest, they lead us to the waiting room as a visitor; if we are going to have dinner at their restaurant, they label us as a customer; or if we attend a conference on technology, we go to their conference room. It would not be the case that we would end up in the pool or enter the laundry room for a very important reason: we were assigned a role upon arrival.

Do you know what Role-Based Access Control or RBAC is?

In the field of computing too, since its inception, all this has been taken into account, but remember that the first machines were extremely expensive and limited, so we had to settle for simpler resources before Role-Based Access Control (RBAC) arrived.

Access Control List

In 1965, there was a timeshare operating system called Multics (created by Bell Laboratories and the Massachusetts Institute of Technology) which was the first to use access control lists (ACL). I wasn’t even born at that time so I will trust what Wikipedia has to say about this topic. What I do know, first-hand, is the filesystem access control list (filesystem ACL) that Netware Novell® used in the early 1990s and that I already told you about in a previous article on this blog.

But let’s go back to the access control list: What is an access control? This is the easiest thing to explain, it is nothing more and nothing less than a simple restriction on a user regarding a resource. Either by means of a password, a physical key or even your biometric values, such as a fingerprint, for example.

An access control list then is to write down each of the users who can access (explicitly allowed) or not (explicitly prohibited, under no circumstances) something. As you may imagine, this becomes tedious, constantly staying aware of noting the users one by one and also the processes of the operating system or the programs that run on it… You see, what a mess to write down all the entries, known as access control entries (ACEs).

Following the example of rights on files, directories and beyond (such as full resources: optical disks or entire “hard drives”), I came to work, last century, with Netware Novell®. This is a Filesystem ACL (Network File System access control list). Then came the millennium shock, the NFS ACL version 4 that picked up and expanded, in a standardized way, everything we had used since 1989 when RFC 1094 established the Network File System Protocol Specification. I think I have summarized a lot and should name, at least, the use that MS Windows® gives to ACLs through its Active Directory (AD), the Networking ACLs for the cases of network hardware (routers, hubs, etc.) and the implementations that some databases make.

All these technologies, and more, make use of the concept of access control lists, and as everything in life evolves, the concept of groups sharing some similarities emerged, and thus it was possible to save work by keeping the lists of access. Now imagine that you have one, or more access control lists, that only support groups. Well, in 1997 a man named John Barkley demonstrated that this type of list is equivalent to a minimum Role-Based Access Control, but RBAC at the end of the day, which brings us to the core of the issue…

Role-based access control RBAC

The concept of role in RBAC goes beyond permissions, it can also be well-defined skills. In addition, you may have several assigned roles, depending on the needs of the protagonist (user, software, hardware…). Going back to the billing department example. A salesperson, who already has a corresponding role as such, could also have a collection role to analyze customer payments and focus their sales on solvents. With roles this is relatively easy to do.

Benefits of RBAC

• First of all, RBAC dramatically reduces the risks of breaches and data leaks. If the roles were created and assigned rigorously, the return on investment of the work done in RBAC is guaranteed.

• Reduce costs by assigning more than one role to a user. It is unnecessary to buy new virtual computers if they can be shared with groups already created. Let Pandora FMS monitor and provide you with information to make decisions about redistributing the hourly load or, if necessary and only if necessary, acquire more resources.

• Federal, state, or local regulations on privacy or confidentiality can be required of companies, and RBACs can be a great help in meeting and enforcing those requirements.

• RBACs not only help efficiency in companies when new employees are hired, they also help when third parties perform security work, audits, etc. because beforehand, and without really knowing who will come, they will already have their work space well defined in one or more combined roles.

Disadvantages of RBAC

• The number of roles can grow dramatically. If a company has 5 departments and 20 functions, we can have up to a maximum of 100 roles.

• Complexity.Perhaps this is the most difficult part: identifying and assigning all the mechanisms established in the company and translating them into RBAC. This requires a lot of work.

• When someone needs to temporarily extend their permissions, RABCs can become a difficult chain to break. For this, Pandora FMS proposes an alternative that I explain in the next section.

RBAC Rules

To take full advantage of the RBAC model, developing the concept of roles and authorizations always comes first. It is important that identity management to be able to assign these roles is also done in a standardized way, for this the ISO/IEC 24760-1 standard of 2011 tries to deal with it.

There are three golden rules for RBACs that must be displayed according to their order in time and enforced in due course:

1. Role assignment:Someone may exercise a permission only if they have been assigned a role.

2. Role authorization:The active role of a person must be authorized for that person. Along with rule number one, this rule ensures that users can only assume the roles for which they are authorized.

3. Permission authorization:Someone can exercise a permission only if the permission is authorized for the person’s active role. Along with rules one and two, this rule ensures that users can only exercise the permissions for which they are authorized.

The Enterprise version of Pandora FMS has an ultra complete RBAC and authentication mechanisms such as LDAP or AD, as well as double authentication mechanisms with Google® Auth. In addition, with the tag system that Pandora FMS handles, you may combine RBAC with ABAC. The attribute-based access control is similar to RBAC but instead of roles, it is based on user attributes. In this case, assigned labels, although they could be other values such as location or years of experience within the company, for example.

But we leave that for another article…

Before finishing this article, remember Pandora FMS is a flexible monitoring software, capable of monitoring devices, infrastructures, applications, services and business processes.

Would you like to find out more about what Pandora FMS can offer you? Find out clicking here: https://pandorafms.com/

If you have more than 100 devices to monitor, you may contact us through the form : https://pandorafms.com/contact/

Also, remember that if your monitoring needs are more limited, you have Pandora FMS OpenSource version available. Learn more information here: https://pandorafms.org/

Do not hesitate to send us your questions. Pandora FMS team will be happy to help you!

What’s new in the latest Pandora FMS release, Pandora FMS 759

Let’s take a look together at the features and improvements included in the new Pandora FMS release: Pandora FMS 759.

NEW FEATURES AND IMPROVEMENTS

State change thresholds based on percentage

It is an improvement that many users had requested. It allows a module changing status to be specified based on a percentage change in the value of the last data received. That way, it is more intuitive to define the situations in which you consider that a module goes into WARNING or CRITICAL status.

New trend modules 

These new modules compare the current average with the average of the previous period and return the difference in absolute value or as a percentage. They are useful to express in a simple way that, for example, the use of your network is currently 25% higher than last week, or that the temperature is 2ºC above normal if you compare it to the previous month.

Capacity planning modules

It makes predictions based on the time frame specified by the user, assuming a more or less linear performance of the target module. This type of predictive module allows you to find out how many days you have left until the disk is completely full, or the number of requests to the database you will have within a month if you continue as before. These modules replace the old prediction modules.

Network Configuration Manager

We improved the NCM features. Now in addition to being able to execute commands manually on different devices, firmwares can be uploaded, configuration changes can be verified and backups can be scheduled.

More IPAM improvements

Following in the wake of the previous release, we added some additional features to our IPAM such as defining SITES, isolated islands that allow duplicate addresses. We also added the possibility of defining a location of a previous list, ordering the lists, editing from the supernet browser and more improvements have also been incorporated.

Editor of special days in Metaconsole

The special days editor has been added and the way to assign special days to alert definition has been improved, making it more intuitive.

Policy auto-enforcement by group 

A system of automatic application of policies has been designed so that groups can be assigned policies and when a new agent is added to the group, the associated policies are applied automatically. This improves current auto-provisioning operations and enables large amounts of agents to be handled quickly.

Metaconsole inventory

Inventory display feature has been added to the Metaconsole.

Secondary IP macros in network components and plugins

From now on, through the _address_n_ macro you may use any of the secondary (or successive) IPs of an agent in network modules or remote plugins.

New alert action history report

It complements the existing event or alert reports, offering the details of each action (send email, SMS, log) for each alert launched on an agent/module. It is based on events (which now save that information when an alert is fired).

If you have to monitor more than 100 devices, you may also enjoy a Pandora FMS Enterprise FREE 30-day TRIAL. Installation on Cloud or On-Premise, you choose!! Get it here!

Last but not least, remember that if you have a reduced number of devices to monitor, you can use Pandora FMS OpenSource version. Find more information here.

Do not hesitate to send us your questions. Pandora FMS team will be happy to help you!

We apologize in advance for this extremely freaky reference: If in the well-known science fiction saga Foundation there was a duty to collect all the information of the galaxy to save it, at Pandora FMS we have assigned ourselves the task of making a glossary worthy enough with all the “What are” and the “What is” of technology. And today, without further delay or freakiness, it’s time to define the acronyms: BYOD, BYOA, BYOT.

* Warning to (very) lost sailors: This “Byo-” has NOTHING to do with that other prefix element, “Bio”. Thank you. Get back to your beloved diet

Do you already know what BYOD is? And BYOA? Nor what is BYOT?

BYOT (Bring your own technology)

That means indeed: “Bring your own tech from home, kid”. This is what BYOT means. A policy that allows employees to bring their own electronic devices, personal ones, from home to work.

This has advantages even if you don’t imagine it. And the top companies each give their distinctive approach to implementing such a policy. Some offer employees remuneration to purchase such technology. Other companies think better of it and expect their employees to put up with half or all of the expenses. Some even spend the money but then they demand for employees to pay for some services separately, such as phone service or data…

In any case, no matter how you buy your new devices or whoever pays for the Internet that month, if the device is connected to a corporate network, a highly professional IT department must secure and manage the device.

BYOD (Bring your own device)

Correct. You have translated well: “Use your own device from home, kid”. This term refers again, although on a different scale, to the tendency of employees to use personal devices to work and connect to their company’s networks, access their systems or relevant data.  You know what we mean when we talk about “personal devices”… your smartphone, your laptop, your tablet or, I don’t know, your 4-gigabyte USB.

The truth is that this rings a bell, companies, and especially since this terrible pandemic, now support teleworking. BYOD is here, more and more, working from home, maintaining a flexible schedule, including trips and urgent departures, in the middle of the morning, to get a Coke or to pick up your kid from school.

As it could not be otherwise, for the directives of your company the security of your BYOD is a crucial issue. Because for you it can be a whole morale boost, even on productivity, the fact of working with your trustworthy device, but if the IT department does not take care of checking it before, the access of your personal devices to the company network can raise serious security concerns.

The best thing in this case is to establish a policy where it is decided whether the IT department is going to protect personal devices and, if so, how it is going to determine the access levels. Approving types of devices, defining security policies and data ownership, calculating the levels of IT support granted to BYOD…  Then informing and educating employees on how to use their devices without ultimately compromising company data or networks. Those would be the steps to follow.

Studies show that there is higher productivity for employees using BYOD. Nothing less than a 16% increase in productivity in a normal workweek, for those who work forty hours. It also increases job satisfaction and the fact that new hires decide to stay through a flexible work arrangement. Employee efficiency is higher due to the comfort and confidence they have in their own devices. Technologies are integrated without the need to spend on new hardware, software licenses or device maintenance…

Everything looks wonderful, although there are also certain disadvantages as usual. Data breaches are more likely due to theft or loss of personal devices, as well as employee dismissal or departure. Mismanagement of firewalls or antivirus on devices by employees. Increased IT costs, and possible Internet failures.

BYOA (Bring your own application)

And what’s that? BYOA is basically the tendency of employees to use third-party applications and Cloud services at work.

As we know, mobile devices, owned by employees, have personal-use applications installed. However, they access these applications and different services through the corporate network. Well, this is the aforementioned BYOA.

There are benefits, of course. All those who may be listening to Spotify or using your own Google Drive without paying directly for the Internet. However, the higher the BYOA, like the higher BYOD and BYOT, the bigger the security holes in your organization. No one suffers more than a company’s IT department when it comes to thinking about how vulnerable corporate data can be. Especially when they are stored in the Cloud.

Conclusions

BYOT, BYOD, BYOA solutions are very efficient in the way an employee works. High morals, high practicity, and high productivity. However, well, they do pose certain cracks in the corporate network. Sensitive data and unsupported/unsecured personal devices, sometimes are not the best combination.

“BYO” products have advantages but they need a seasoned, conscious, proactive IT department, always protected by management policies of BYOT, BYOD, BYOA.

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If you have to monitor more than 100 devices, you may also enjoy a FREE 30-day Pandora FMS Enterprise TRIAL. Installation in Cloud or On-Premise, you choose !! Get it here.

Last but not least, remember that if you have a reduced number of devices to monitor, you can use the Pandora FMS OpenSource version. Find more information here.

Do not hesitate to send us your questions. Pandora FMS team will be happy to help you!

Let’s get to the point about data management: Businesses need data, but accumulating too much can be detrimental. Data overcrowding can corrupt IT professionals, turning them into greedy hoarders. Being indigestible with excessive repeated, outdated or banal information, the so-called ROT data, is bad. Companies of the world! The Devil tempts you with Big Data! Something that, if too much, could be harmful! We tell you all about it in this article.

The five mistakes we make in data management

The Liturgical Department of Pandora FMS, because yes, we have a Liturgical Department, right next to the Communication Department, has counted these past weeks the most despicable and sinful faults within data management. We counted up to five sins. Relax, they are not normally committed by a single offender, they are usually mini-points accumulated, over time, by several members of a team. However, we are going to list these vices so that you can count the ones you carry on your own. The scale is this:

• One fault committed: Sinner.
• Two faults committed: Great sinner.
• Three faults committed: Excessive sinner.
• Four: On the doorway to hell.
• Five: You will burn in hell as the Great Grimoire points its tridents at you. 

First offense:

You and your company have an ungovernable desire for data. You end up collecting an immensity of them in the hope of achieving the greatest possible advance. However, unfortunately, finding something worthwhile among such a wealth of information is like finding the broom in a student flat: a very difficult task.

Second offense:

Do you know when you have had the lunch of your life in the trendiest burger joint and despite being full, you order the dessert menu to see what cheese cake they have? Well, data excess, and the consumption of all the data you may swallow without a planned purpose, is comparable.  That’s right, without a narrow archiving process, a company’s eager urge to fagotize data ends up in a bundle of unnecessary, outdated, and useless data.

Third offense:

Greed overcomes you! And you start hoarding and hoarding, carried away by greed. In the end, this leads to spending money on more hardware, the most cutting-edge on the market, to process and store all that mass of data you accumulate. You do that instead of finding a reliable process to classify, archive, and remove junk data.

Fourth offense:

Due to the massive amount of data that you have, you are lazily and slowly carrying out your queries and your processes. Indeed, the more data you accumulate, you and your company, the more time it will take to process it and make, for example, backups.

Fifth offense:

A company can feel more secure and stable the more data it has, however, the truth is different, the more data it has, the higher the concern. Having the barrel of data completely full does not mean anything if in fact those data are not used correctly.

Recovery Point Objective (RPO) and Recovery Time Objective (RTO)

How many faults/sins have you accumulated from this list? Have you raised your hand many times yelling “Yes, I am guilty”? Well, before you burn in hell, I want to tell you that there is a plan to escape its cauldrons: find and set a recovery point objective (RPO) and a recovery time objective (RTO). Yes, sir, that’s the first step! The RPO defines a tolerable amount of data loss before a company cannot recover. And the RTO, on the other hand, marks the time that data professionals need to recover the data without getting the business in an irreparable state. To give you an idea, one of the ways to expand the RPO is to backup data logs. However, large amounts of data can make backup times too long, putting our company in a bind again. That is why there is no need to accumulate so much useless data.

Do not mistake a recovery plan with a backup plan. You should first create a recovery plan and then prepare your backup plan. The backup plan will nuance your RTO and RPO goals, while the recovery plan will address disaster recovery and high availability objectives.

Conclusions

Today in this blog we learned that data excess can be an indication of a failed business plan and we have exposed the five mistakes that usually cause the increase of this unnecessary data. From everything we have concluded that the best thing is to have a purpose to reach with that data and to have a manageable amount of it, thus allowing professionals to operate in a simpler way.

Money is not the answer, paying for new hardware always seems like the solution but sometimes it is just a sign that your company is not competent enough. Knowing about these problems and finding a solution can save time and money.

The current global pandemic of Covid-19 has brought us a few gifts: global desolation, earaches from the rigid rubber bands of the FFP2 masks, applause for Health at eight in the afternoon on the balconies, fear of infected ones and staff shortage in the data center industry and shortage of IT professionals. In this article we will delve into this last topic.

*We will already devote a double-page report to the saw rubbers of the FFP2

Lack of staff in the data center industry

It is like that how our beloved pandemic has turned the world upside down, at so many levels that even the data center sector has noticed it. Data centers have received an unexpected amount of work due to the reinterpretation of the labor system and telecommuting. In fact, the size of the global data center industry has grown dramatically. This is a direct consequence of higher exposure and need for the Internet, which has come hand in hand with the confinement imposed by governments around the world to fight against infections. That way, it is estimated that the size of the world data center market will reach in the near future (2021-2026), nothing more and nothing less, than 251,000 million dollars.

Source: Uptime Institute Intelligence

And what is the growth of the global data center market leading to? Well, to a proportionally direct and parallel need of professionals in the sector. Estimates from the Uptime Institute, the long-standing champion of digital infrastructure performance, suggest that the number of staff required to manage data centers across the globe will rise from about two million today to nearly 2.3 million in three years.

This turns into countless new technical jobs for the data center industry. Of all types and sizes. With different requirements. From design to operation. And around the world.

You still don’t want to go send resumes?

Why the shortage of IT professionals and other personnel in the data center sector?

Well, just as remote regions are fighting for the repopulation of their villages, this sector is already dealing with the lack of personnel. It is not an easy subject. According to the Uptime Institute, it is very difficult to find suitable candidates for vacant positions at the moment, so if you want to look for a job in your domain, you must be prepared. Although, as it is often the case, in most positions, work experience, internships or work-study training may make up for a certain lack of skill and experience.

With much of the tech industry currently struggling to find qualified staff, data centers are finding it a bit more difficult to locate and hire professionals in high-demand roles. Like power systems technicians and analysts, facilities control specialists, or robotics technologists, or as I call them “Robotechnologists.”

If you’re serious about it and want to be one of the data centers, success in your quest requires a combination of special skills. Yes, exactly, like when you want to be a ninja or a neo noir detective. First, extensive infrastructure knowledge is required. If you have boards with mechanical or electrical equipment, the better. Programming, platform management, specific technological tools… Basic technological knowledge is also very important. In addition, as in the ninja world or in neo-noir crimes, data centers need specialists with practical determination and ample capacity to solve problems, critical thinking, a drive for business objectives, and, not least to know how to behave, both in teamwork and customer service. For all this string of skills and qualities it is making it difficult for them, in the data center industry, to find personnel. But, well, what can we do? There have also been few Fujibayashi Nagato (ninja) and Sam Spade (detective).

As a result, many data centers today are understaffed. They are overloaded, with more job vacancies than people ready to apply for them. And this without taking into account the high demand, outside the data center sector, for professionals with knowledge of computer science and software. The reality is like this, everyone needs a tech expert among their ranks, and sometimes you have to fight for them.

Source: Uptime Institute Intelligence

Debido al cataclismo mundial del Covid-19 y la recesión que ha traído, el estilo de trabajo ha cambiado, trayéndonos de súbito el teletrabajo y las operaciones remotas. Esto ha supuesto que los servicios de los centros de datos incrementen su rendimiento para que las empresas de todo el planeta pudieran operar. Los centros de datos están en un punto crítico. Tienen más trabajo pero menos personal especializado para realizarlo. Además, en estos tiempos, resulta bastante difícil encontrar a una plantilla a la altura. Quizá con la adopción de La Nube y nuevos avances en la tecnología digital se pueda cimentar un sistema,  post-Covid-19, que lleve a las empresas hacia un futuro próspero.

Some conclusions

Due to the global cataclysm of Covid-19 and the recession it has brought, work style has changed, suddenly bringing us telecommuting and remote operations. This has meant that data center services increase their performance so that companies around the world could operate. Data centers are at a critical point. They have more work but less specialized personnel to do it. In addition, these days, it is quite difficult to find a team to match. Perhaps with the adoption of the Cloud and new advances in digital technology, a system, post-Covid-19, can be established that will lead companies towards a prosperous future.

Software developers and manufacturers around the world are under attack by cybercriminals. It is not like we are in a time of the year in which they spread more and they barricade themselves in front of the offices, with their evil laptops seeking to blow everything up, no. They are actually always there, trying to violate information security, and in this article we are going to give you a little advice on the subject.

No one is safe from all threats

Whether it is a middling attack or sophisticated and destructive (as it happened to our competitors Solarwinds and Kaseya) evil never rests. The whole industry faces an increasingly infuriating threat landscape. Almost every day we wake up with some news of an unforeseen cyber attack that brings with it the consequent wave of urgent and necessary updates so that our system is safe… Nobody is spared, real giants have fallen over. The complexity of the current software ecosystem means that a vulnerability in a small library affects hundreds of applications. It happened in the past (openssh, openssl, zlib, glibc…) and it will continue to happen.

As we pointed out, these attacks can be very sophisticated or they can be the result of a combination of third-party weaknesses that make the client vulnerable, not because of the software, but because of some of the components in its environment. That’s why IT professionals should demand that their software vendors take security seriously, both from an engineering standpoint and from vulnerability management.

We repeat: No one is safe from all threats. The software vendor that took others out of business yesterday may very likely be tomorrow’s new victim. Yes, the other day it was Kaseya, tomorrow it could be us. No matter what we do, there is no 100% security, no one can guarantee it. The question is not to prevent something bad from happening, the question is how to manage that situation and get out of it.

Pandora FMS and ISM ISO 27001

Any software vendor can be attacked and each vendor must take the necessary additional measures to protect itself and its users. Pandora FMS encourages our current and future clients to ask their suppliers for more consideration in this matter. We include ourselves.

Pandora FMS has always taken security very seriously, so much so that for years we have had a public policy of “Vulnerability disclosure policy” and Artica PFMS as a company, is certified with the ISO 27001. We periodically employ code audit tools and maintain some modified versions of common libraries locally.

In 2021, in face of the security demand, we decided to go one step further, and make ourselves CNA of CVE, to give a much more direct response to software vulnerabilities reported by independent auditors.

Decalogue of PFMS for better information security

When a client asks us whether Pandora FMS is safe, sometimes we remind them of all this information, but it is not enough. Therefore, today we want to go further and prepare a decalogue of revealing questions on the subject. Because some software developers take security a little more seriously than others. Relax, these questions and their corresponding answers are valid for both Microsoft and Frank’s Software or whatever thing you may have. Since security does not distinguish between big, small, shy or marketing experts.

Is there a specific space for security within your software life cycle?

At Pandora FMS, we have an AGILE philosophy with sprints (releases) every four weeks, and we have a specific category for security tickets. These have a different priority, a different validation cycle (QA) and of course, a totally different management, since they involve external actors in some cases (through CVE).

Is your CICD and code versioning system located in a safe environment and do you have specific security measures to ensure it?

We use Gitlab internally, on a server in our physical offices in Madrid. People with name and surname, and unique username and password have access to it. No matter what country they are in, their access through VPN is individually controlled and this server cannot be accessed any other way. Our office is protected by a biometric access system and the server room with a key that only two people have.

Does the developer have an ISMS? (Security Incident Management System)

Artica PFMS, the company behind Pandora FMS, is certified with ISO 27001 almost from its beginnings. Our first certification was in 2009. ISO 27001 certifies that there is an ISMS as such in the organization.

Does the developer have a contingency plan?

We not only have one, we have had to use it several times. With COVID, we went from 40 people working in an office in Gran Via (Madrid) to each and everyone of them working at home. We had power outages (for weeks), server fires and many other incidents that put us to the test.

Does the developer company have a security incident communication plan that includes its customers?

It has not happened many times, but we have had to release an urgent security patch, and we have notified our clients in a timely manner.

Is there an atomic and nominal traceability on code changes?

The good thing about code repositories, like GIT, is that these kinds of issues have been solved for a long time. It is impossible to develop software professionally today if tools like GIT are not fully integrated into the organization, and not only into the development team, but also into the QA, support, engineering… teams.

Do you have a reliable update distribution system with digital certifications?

Our update system (Update Manager) distributes packages with digital certificates. It is a private system, duly secured and with its own technology. 

Do you have an open public vulnerability disclosure policy?

In our case, it is published on our website.

Do you have an Open Source policy that allows the customer to see and audit the application code if necessary?

Our code is open, anyone can review it at https://github.com/pandorafms/pandorafms. In addition, some of our customers ask us to audit the source code of the Enterprise version and we are delighted to be able to do so.

Do the components/third-party purchases meet the same standards as the rest of the parts of the application?

Yes they do, and when they do not comply, we maintain them ourselves.

BONUS TRACK:

Does the company have any ISO Quality certification?

ISO 27001 

Does the company have any specific safety certification?

National Security Scheme, basic level.

Conclusion

Pandora FMS is ready for EVERYTHING! Just kidding, as we have said, everyone in this sector is vulnerable, and of course the questions in this decalogue are elaborated with certain cunning, after all, we had solid and truthful answers prepared in advance for them, however, the real question is: Do all software vendors have answers to those questions?

Would you like to find out more about what Pandora FMS can offer you? Find out clicking here . If you have to monitor more than 100 devices, you can also enjoy a FREE 30-day Pandora FMS Enterprise TRIAL. Installation in Cloud or On-Premise, you choose !! 

Last but not least, remember that if you have a reduced number of devices to monitor, you may use Pandora FMS OpenSource version. Find more information here .

Do not hesitate to send your questions. The great team behind Pandora FMS will be happy to assist you! And if you want to keep up with all our news and you like IT, release and, of course, monitoring, we are waiting for you in our blog and in our different social networks, from Linkedin to Twitter through the unforgettable Facebook . We even have a YouTube channel , and with the best storytellers. Ah well, we also have a new Instagram channel ! Follow our account, we still have a long way to go to match that of Billie Eilish.

Having an open, safe and efficient digital administration is the new objective of every Government these years. Although the recent pandemic may have hampered any master plan for system evolution and optimization, there is still some hope. The hybrid Cloud reaches the public sector, among other advances. We’ll tell you all about it in our blog!

The pandemic strengthens the hybrid cloud in the public sector

“The Cloud”, that abstract fantasy, has made possible large-scale government teleworking (so much so that “IDC ensures that 74% of government organizations worldwide will switch to remote work in the future”), in addition to giving institutions the opportunity to test new applications and experiment with them. Being the advantages of scalability and the safety benefits the first objectives.

The public sector, like so many others, got down to work when the shackles of Covid-19 fell on them. Like concert halls or gyms, they had to get reinvented, and soon after new online platforms arrived and heavy investments were made in Artificial Intelligence, Cloud-based management systems and other transformative solutions that give a break to organisms collapsed by difficult conditions. In fact, IDC Research Spain has confirmed that “40% of the public sector already works in a hybrid cloud environment compared to 90% of private companies”. This shows, indeed, that Public Administrations are heading towards new models.

The Hybrid Cloud in the public sector

So, we can say that damn Covid-19 accelerated not only masks sales, but also the adaptation of the most cutting-edge technologies to governments. They were suddenly aware, for example, as we say, of the possibilities of the Hybrid Cloud. Due, of course, to the rising popularity of hybrid IT environments; that although we know that they can be difficult to manage at high scale, and that they require specific capacities, they will always be welcome from now on.

What caused the skepticism regarding Hybrid Cloud in the public sector? Well, surely it was because the governmental institutions throughout the planet faced several and notorious obstacles related to the subject. Ensuring a high-performance infrastructure is no easy task, for example. Certain types of traditional monitoring technologies do not work in such heterogeneous ecosystems. In addition, sometimes, the speed at which some tools are deployed in the Cloud can lead to security problems.

Optimize Hybrid Cloud Management in the public sector

But is it all over? Do governments have nothing to say in the face of these “different and notorious obstacles”? Relax, as the highest paid coaches and cartoon heroes show us, there is always hope, even to optimizehybrid Cloud management in the public sector.

A new approach

From Pandora FMS, a company devoted to delivering the best monitoring software in the world, we tell you: NOT ALL MONITORING TECHNOLOGIES WORK THE SAME.. Many are either designed for local data centers or for the Cloud, but not both. This is where lots of improvements can be made and IT experts must intervene, especially to prioritize a plan for monitoring hybrid environments. Always with a vision of the general state of the systems, the performance and the security of the network, the databases, the applications, etc. It seems that no one had the time or the necessary skills for this task, which ends up exposing organizations, especially regarding security.

The hybrid network

After being aware that investing time and efforts in Cloud services is necessary, the idea that connectivity and network performance are a key factor will come hand in hand, at least to guarantee the provision of quality services.

So we must address issues such as network latency, increased cloud traffic, interruption prevention, and any other problem, before they affect us and the end user.

It goes without saying that Software-defined wide-area network (SD-WAN) technologies play an obvious role in hybrid technologies and can help simplify network management tasks and avoid network overload.

Beware of identity and access control

No, it is not crazy to monitor who has access to what. We do it here and call it “Standard Security Practice”. However, when everything becomes a hodgepodge of employees/users/everyone having access, and you interact with data from a large number of sources, things get a bit complicated.

Indeed, rushing is not good at all, and the implementation of the Cloud is wished right away, “immediately”, so access controls sometimes bear the brunt and remain a vulnerable point. So, you only have to take your chances on multi-factor authentication, as an improved official replacement for passwords for digital access.

Zero-trust frameworks, network segmentation, and new security practices for the provider are other healthy practices to better be safe than sorry and help protect the assets hosted in our hybrid environment.

New skills, new mindset

Big changes need small changes. The capabilities and skills that are necessary for managing the hybrid Cloud are far from those that are needed for a local infrastructure. The data center is already an abstraction of what it was and what IT teams know well. Technology is the future, but also the most current present, and if government institutions do not develop the adequate and necessary capacities to support such technology, there will be neither a well-managed hybrid cloud, nor anything to do in areas such as monitoring and security.

Conclusions

As we started saying, the global pandemic of Covid-19 has justified and potentiated the modernization of technology, and accelerated adaptation to the Cloud and IT environments, but there is still a long way to go for these services to be really used by institutions and their citizens. And this should be a priority, as well as its good performance, accessibility and security. At the appropriate time, supported by the necessary investment and work, I am sure the Cloud will reveal itself in all its splendor showing us its full potential.

Would you like to find out more about what Pandora FMS can offer you? Find out clicking here . If you have to monitor more than 100 devices, you can also enjoy a FREE 30-day Pandora FMS Enterprise TRIAL. Installation in Cloud or On-Premise, you choose !! Get it here.

 

Last but not least, remember that if you have a reduced number of devices to monitor, you may use Pandora FMS OpenSource version. Find more information here .

 

Do not hesitate to send your questions. The great team behind Pandora FMS will be happy to assist you! And if you want to keep up with all our news and you like IT, release and, of course, monitoring, we are waiting for you in our blog and in our different social networks, from Linkedin to Twitter through the unforgettable Facebook . We even have a YouTube channel , and with the best storytellers. Ah well, we also have a new Instagram channel ! Follow our account, we still have a long way to go to match that of Billie Eilish